What's Your Social Signal? A primer for using social media. |
Before the Internet came along,
people would look you in the eye and size you up based on your
appearance or perhaps your handshake.
These days people judge you based on your Social Signal without possibly
ever having met you. This time, there really may be no second chance to
correct the wrong message.
What's your social signal?
It's the vibe, the feeling, the sense that you give off from your social media posts. It's your online "first impression".
That's right, it used to be said that people made a judgement about you in the first 30 seconds of meeting you.
Now they review your social media posts on Twitter and Facebook and form
an impression of you immediately and sometimes permanently.
So think about this in the context of being a business owner. Think
about what you are posting or not posting, both reveal something about
you and your business.
Negative posts reflect poorly on you not just now. Long after you're
gone, negative, impulsive, ill-advised posts or rants can live on.
Not posting or not using social media can also be a problem.
The kinds of things you post online form a picture about you, your
personality, your interests, what matters to you, your ideas, beliefs
and personal and business philosophies. And not just to your friends,
but to the the world at large, potential employers, your neighbors,
associates, customers, friends and family. Online posts - good and bad -
can last forever.
The good news is YOU can control the content. You can create the
conversation. You can build a lasting positive Social Signal that
conveys the right image for yourself and your company.
One of the downsides to social media is it that it's INSTANT and
LASTING. Censor your posts in consideration for the viewpoint of the
reader. After-all successful business owners know that its more about
your customer then just being about you. Positive, honest connections
with people
lead to more profitable long term business relationships and
happy customers.
So what do you post to give off the right Social Signal?
Post and share, tweet or retweet positive, genuine stories, and images.
Share images of yourself, your staff, your community projects, your volunteerism, your products.
Video sharing is encouraged for promoting your company, products and
services. Videos don't have to be ultra professional, a simple web cam
will do and a sincere script will work. An honest unpolished approach
is refreshing and appreciated by a smart public. Search engines gobble
up video content, so produce and share good quality videos with useful
content.
Be sensitive and thoughtful in your posts in what you say and how you
say it. It's a lot easier to take a few moments to consider the best
choice of words, then it is to issue an apology - if you even get the
chance.
If you comment on other social media posts, make them positive statements, helpful, not negative.
If you have a company blog, produce useful content, images and video to
both help your current customers and draw in new customers (and search
engine indexers too).
If you are a business owner or consultant, make your posts about your
business, present yourself as an expert, whatever it is you know about,
share it. It doesn't matter if you are a dog groomer, or an
exterminator, make your social posts work to promote a positive image of
you and your services.
In the online stage, helping is not only well advised it makes good
business sense. Help your customers, help your prospects, help yourself
by creating a positive Social Signal.
I often hear from people who don't see the value of Twitter, or who
think Facebook is a waste of time. Ok that's your opinion, and you are
welcome to it but understand that the rest of the world IS using those
services. Those people are your prospective customers, now and in the
future.
Those people DO use those services and want to connect with
businesses using that medium. You can't ignore this opportunity to grow
your business, and reach a worldwide market that is growing and
demanding more convenient communication and access. So by NOT having a
Facebook account, or a Facebook Fan page for your company or Twitter
account, Linked In account, Instagram account and so forth, you are
missing out on business opportunities and connections with your
customers. In this way NOT posting ALSO plays a role in creating your
Social Signal. It sends the wrong signal to your customers that you
don't care about connecting with them, that you don't have an online
presence, and you aren't keeping up with the times and needs of your
customers. It makes your business (and you) look outdated, behind the
times, unavailable, unaccountable.
So having read this, ask yourself, "What's my Social Signal" What
message am I sending about myself, or my business? How will people
judge me based on my social media presence?
Why not make your Social Signal and your online impression the best it can be. |
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About the Author
Sandi Hunter is the President and Co-Founder of Worldprofit Inc. For
over twenty years, Worldprofit has provided web-based training, support
and specialized software and advertising for small and home based
business owners.
Republished with author's permission.http://SuccessRoute.biz. |
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