5 tellltale signs you're not really interested in business success... you just like talking about it.
By Dr. Jeffrey Lant
Author's program note. This is one of the dozens of articles I've written about success. All are prescriptive, honest, detailed... the kind of articles you use a refrigerator magnet to post for the one in your house who talks the best game about success... but never does what's necessary to achieve it. (That could be YOU!)
I'm writing this report for those who engage mouth... but nothing else.
Who try to make you feel small by always prattling on about the BIG things they mean to achieve... but somehow never do.
These people need help and they need it instantly. I aim to provide it... and I'm going to call on the spirit of Harry S. Truman, once president of the United States, to assist. I'm in a big pro-Truman phase right now, not least because I'm again reading one of the best written and most intelligent presidential biographies, David McCullough's "Truman." It is so rich I only permit myself to read a bit every day, because I know how good it is and how distressed I'll be at its conclusion.
For this article's theme music I've selected Paderewski's Minuet in G, a piece Truman knew well; Paderewski himself had shown Truman how to play it... and on one memorable evening during the Potsdam conference of 1945, he played it to the most distinguished audience in the world, headed by the other two of the "Big Three", Stalin and Churchill. The elegant music of another, more graceful age incongruously rose into the night air drifting over the macabre ruins of prostrate Berlin. You'll find it in any search engine. Play it now.
Getting on with the job.
Harry Truman was one of the most quintessentially American presidents the Great Republic has ever had. He was hard-working, conscientious to a fault, direct speaking, humble about himself but determined to improve America and the world using the powers of the office he venerated, and graced. He had the profound American belief that problems were not obstacles, but challenges... and that they could be solved, all of them, if folks just got down to the essential business of solving them.
His approach, of course, might have been so very different. Being President of the United States, he could have pontificated in endless wordiness about what he was going to do... then returned to the White House to play the poker he loved with the buddies who made him laugh and relax, promises forgotten.
Or he could, following in the footsteps of one of the most revered of leaders, Franklin Roosevelt, give way to feelings of inadequacy, a man of slender skills dwarfed by one of history's giants. But he didn't go this direction either, despite a famously indiscrete toast by Winston Churchill who said, "I must confess, sir, I held you in very low regard. I loathed your taking the place of Franklin Roosevelt." With friends like these... Untimely delivered to be sure, but a sentiment the majority of the American people shared with Churchill and which they, along with Churchill, changed as they came to know the man and his methods better. Then, Churchill rendered his revised opinion thus:
" 'He is a man of immense determination. He takes no notice of delicate ground, he just plants his foot down firmly upon it'. To make his point, Churchill jumped a little off the wooden floor and brought both bare feet down with a smack."
Now, be honest, would anyone call you a person of "immense determination" with an acute desire to solve problems and a practical willingness to do so as soon as possible? We have now arrived at the moment of truth, where you need to be a person of total veracity and integrity. Can you rise to this absolutely essential level? If so, it's time to transform your habits so that you can create success after success; to start having and quit merely talking about it.
1) Shift from talking about to actually having success.
So, when was your last success? The longer ago the date you now provide, the bigger your problem. Successful people are starkly "now" oriented. They won't tell you about the successes of years ago; the successes that matter are the ones of recent date. Thus, just how far back you have to go to find a meaningful success constitutes a very clear indication of just how big a problem you have.
2) You must be confident enough about your judgement to make decisions.
Successful people are decision-making people. They know that the achievement of success, then the maintenance and expanding of this success is a function of not just hundreds, but thousands of decisions:
Should I buy this inventory at this price, or not?
Should I invest the company's assets in an interest paying account for this amount of time, or not?
Should I inform this very difficult customer that my firm cannot handle her business anymore, or not?
Should I fire this, hire this, advance this, demote this particular individual, or not?
Review the life and condition of any successful person, and you will see a steady increase in the number and importance of decisions made. Leadership, prosperity, success is all about the ability to make complicated decisions without regret, without second guessing yourself.
3) Successful people will work with you to work things out.
There is a marvelous phrase in the Bible that says simply, "Come now, let us reason together." (Isaiah 1-18) This is precisely what successful people do. Of course, they want to make the best deal, but they realize the best deal contains substantial benefits for the people they are negotiating with; in other words, it is mutually beneficial. If the parties are mutually content, the deal is not only satisfactory for now, but keeps the door open for subsequent deals. And this is the best deal of all.
4) Successful people know the point, grasp the point, and keep their eyes and mind on the point.
Successful people are focused people. Life, already short, cannot be wasted; carpe diem is their motto, guide, and objective. They know that this day will end; that is a given. What is not a given is what benefits they have garnered from the day. The fact of a day is God-given; what happens in that day is determined by each of us. People who talk about tomorrow, next week, next month are fooling themselves and are rightly shunned and disregarded by people who regard procrastination, sloth, and inertia as completely unacceptable and root them out accordingly.
5) Successful people anticipate what people they are working with might need and gather it in advance.
Successful people are perceiving people, thinking people, aware people. They brainstorm options and are thoughtful about what may happen and how to prepare for it, for the ease and comfort of all.
Is this how you are? Or are you always a part of the problem, never part of the solution?
In this regard, consider what Floyd Boring, one of President Truman's secret service agents, said about him:
"He never came on as being superior. He could talk to anyone! He could talk to the lowly peasant. He could talk to the King of England... And that was, I think, his secret.. He never got swellheaded -- never got, you know, swagly."
Ask yourself if anyone will ever regard you this way... and work hard to make sure they do.
--------------------------------------------------------------------------------
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About the Author
Harvard-educated Dr. Jeffrey Lant is CEO of Worldprofit, Inc., providing a wide range of online services for small and-home based businesses.
Republished with author's permission.http://SuccessRoute.biz.
Tuesday, September 20, 2011
Saturday, September 17, 2011
To Insure Promptness: Secrets of Receiving Superior Service
Six things you can do to ensure constant good service. Hint: tipping isn't one of them!
by Dr. Jeffrey Lant
How often do you complain about poor service? About businesses that seem to specialize in gratuitous irritants and mind-boggling ineptitude in the care and feeding of worthy customers... like you! Such commentary in our rude days is voluminous, constant, and largely pointless. After all, what is to be done with what is so obviously a general, universal melt-down and daily deterioration in manners?
Plenty!
That's why this important article is so important. Constant complaining won't do much. However, there are things you can do every time you visit any business that'll ensure constant good service. Let's dig in:
1) Smile.
Have you looked at the members of the human comedy as we (for I include myself) go about the business of living. Review the faces you see. How many exhibit such off-putting expressions that would make Ebenezer Scrooge seem like Rebecca of Sunnybrook Farm? Answer: a number that seems to grow by the hour. Indeed, the "get lost; leave me alone; don't you dare speak to me" expressions are so characteristic of our time that the Rolling Stones hit "I can't get no satisfaction" should become our national anthem. That's why we need to put "smile" at the top of the list.
Smiling costs nothing and opens a world of possibilities and easier-going relationships. Thus, your goal is to proffer a smile whenever possible... and, by smiling, motivate the people around you to return the favor.
2) Always greet people, whenever possible by name.
People like to be called by their names. This being the case you have to wonder why more people haven't figured out that greeting a person by their name not only is courteous; it's a vital way to ensure good service. So, how do you get the name?
In many businesses personnel either wear name tags... or else they often have a name plaque (like banks). Make a point of looking for the name... and then using it. "Good morning, Betty. You look cheerful today!" In such a simple beginning is a future replete with good-natured help and assistance from Betty; which is just what you want.
3) Offer a cheerful remark.
If you want cheer from otherwise morose and self-centered personnel, make it a point to break the ice with a positive comment, like the one above delivered to "Betty": "You look cheerful today!"
Count on the fact that you will be one of the few people in contact with this person today who will be cheerful, upbeat, with a hail-fellow-well-met attitude. Remember, the run of homo sapiens will be scowling instead. Thus your remark is guaranteed to stand out... and get the response you want, namely regular good service from someone positioned to assist you, if she would!
4) Look the person you are addressing in the eye.
The general population moves listlessly through life eyes cast resolutely down, making a point to avoid eye or any other contact. This makes it difficult to secure the best service possible; in fact, it is a prescription for the exact opposite. That's why you must look your potentially helpful but current unhelpful person in the eyes. Eye contact is crucial in establishing long-term good relations and the superior service you desire.
5) Has someone been helpful to you? Tell the manager or responsible individual before you leave.
Every day most employees manage to do a reasonable job. If you want good service from these people, tell their supervisor that they were most helpful to you.
Now here's the key point. Maybe these employees have been particularly helpful... or perhaps they are just a tad above horrible. If you want to make a good impression and open a bridgehead to better service in future, you will find something to commend to the person in charge; you will tell the employees you intend to put in a good word for them...and you'll put in that good word before you leave the business.
Doing it now -- and letting the employee know you've done so -- marks you as an action oriented individual... and a person to be remembered and treated with the kind of respect only a few holy persons and an occasional monarch get. A live commendation puts you in this select society... and gets you the superior service you desire.
6) Write a congratulatory note or send an email.
In a society as service-challenged as ours, there ought to be a law ordering congratulatory comments like those above. Sadly, there is not...which is why so much good service never gets more than a thank-you at best. But not from you...
Your job, if you are determined to secure better service from the establishment and its employees, entails getting the good employee's name, the manager's name and mailing or email address. Then writing a brisk, focused message lavishing compliments and praise. In such messages there cannot be too many compliments or excessive flattery. Use both... for they are important in getting you the better service you desire. Make sure such messages are sent the very day of the good service. Delay diminishes their value, which would never do.
So, who gets superior service... and why?
The bottom line: if you want a lifetime of superior service... becomes a superior customer. Don't expect the people you deal with in business to give you what you will not give them: good manners, an ease of manner, not a jolting "I exist. Serve me" attitude.
Thus, the key point of this article is not merely to provide helpful hints that guarantee superior service, but to make it abundantly clear that those who get superior service are those who deserve it. And by "deserve" I do not mean that they are big shots who arrive in a chauffeur-driven limousine. Indeed, no.
People deserve better treatment because they give better treatment. And that's the way it should be!
About The Author
Harvard-educated Dr. Jeffrey Lant is CEO of Worldprofit, Inc., where small and home-based businesses learn how to profit online. Attend Dr. Lant's live webcast TODAY and receive 50,000 free guaranteed visitors to the website of your choice! Dr. Lant is the author of 18 best-selling business books. Republished with author's permission by Vaurn James http://SuccessRoute.biz.
by Dr. Jeffrey Lant
How often do you complain about poor service? About businesses that seem to specialize in gratuitous irritants and mind-boggling ineptitude in the care and feeding of worthy customers... like you! Such commentary in our rude days is voluminous, constant, and largely pointless. After all, what is to be done with what is so obviously a general, universal melt-down and daily deterioration in manners?
Plenty!
That's why this important article is so important. Constant complaining won't do much. However, there are things you can do every time you visit any business that'll ensure constant good service. Let's dig in:
1) Smile.
Have you looked at the members of the human comedy as we (for I include myself) go about the business of living. Review the faces you see. How many exhibit such off-putting expressions that would make Ebenezer Scrooge seem like Rebecca of Sunnybrook Farm? Answer: a number that seems to grow by the hour. Indeed, the "get lost; leave me alone; don't you dare speak to me" expressions are so characteristic of our time that the Rolling Stones hit "I can't get no satisfaction" should become our national anthem. That's why we need to put "smile" at the top of the list.
Smiling costs nothing and opens a world of possibilities and easier-going relationships. Thus, your goal is to proffer a smile whenever possible... and, by smiling, motivate the people around you to return the favor.
2) Always greet people, whenever possible by name.
People like to be called by their names. This being the case you have to wonder why more people haven't figured out that greeting a person by their name not only is courteous; it's a vital way to ensure good service. So, how do you get the name?
In many businesses personnel either wear name tags... or else they often have a name plaque (like banks). Make a point of looking for the name... and then using it. "Good morning, Betty. You look cheerful today!" In such a simple beginning is a future replete with good-natured help and assistance from Betty; which is just what you want.
3) Offer a cheerful remark.
If you want cheer from otherwise morose and self-centered personnel, make it a point to break the ice with a positive comment, like the one above delivered to "Betty": "You look cheerful today!"
Count on the fact that you will be one of the few people in contact with this person today who will be cheerful, upbeat, with a hail-fellow-well-met attitude. Remember, the run of homo sapiens will be scowling instead. Thus your remark is guaranteed to stand out... and get the response you want, namely regular good service from someone positioned to assist you, if she would!
4) Look the person you are addressing in the eye.
The general population moves listlessly through life eyes cast resolutely down, making a point to avoid eye or any other contact. This makes it difficult to secure the best service possible; in fact, it is a prescription for the exact opposite. That's why you must look your potentially helpful but current unhelpful person in the eyes. Eye contact is crucial in establishing long-term good relations and the superior service you desire.
5) Has someone been helpful to you? Tell the manager or responsible individual before you leave.
Every day most employees manage to do a reasonable job. If you want good service from these people, tell their supervisor that they were most helpful to you.
Now here's the key point. Maybe these employees have been particularly helpful... or perhaps they are just a tad above horrible. If you want to make a good impression and open a bridgehead to better service in future, you will find something to commend to the person in charge; you will tell the employees you intend to put in a good word for them...and you'll put in that good word before you leave the business.
Doing it now -- and letting the employee know you've done so -- marks you as an action oriented individual... and a person to be remembered and treated with the kind of respect only a few holy persons and an occasional monarch get. A live commendation puts you in this select society... and gets you the superior service you desire.
6) Write a congratulatory note or send an email.
In a society as service-challenged as ours, there ought to be a law ordering congratulatory comments like those above. Sadly, there is not...which is why so much good service never gets more than a thank-you at best. But not from you...
Your job, if you are determined to secure better service from the establishment and its employees, entails getting the good employee's name, the manager's name and mailing or email address. Then writing a brisk, focused message lavishing compliments and praise. In such messages there cannot be too many compliments or excessive flattery. Use both... for they are important in getting you the better service you desire. Make sure such messages are sent the very day of the good service. Delay diminishes their value, which would never do.
So, who gets superior service... and why?
The bottom line: if you want a lifetime of superior service... becomes a superior customer. Don't expect the people you deal with in business to give you what you will not give them: good manners, an ease of manner, not a jolting "I exist. Serve me" attitude.
Thus, the key point of this article is not merely to provide helpful hints that guarantee superior service, but to make it abundantly clear that those who get superior service are those who deserve it. And by "deserve" I do not mean that they are big shots who arrive in a chauffeur-driven limousine. Indeed, no.
People deserve better treatment because they give better treatment. And that's the way it should be!
About The Author
Harvard-educated Dr. Jeffrey Lant is CEO of Worldprofit, Inc., where small and home-based businesses learn how to profit online. Attend Dr. Lant's live webcast TODAY and receive 50,000 free guaranteed visitors to the website of your choice! Dr. Lant is the author of 18 best-selling business books. Republished with author's permission by Vaurn James http://SuccessRoute.biz.
Sunday, September 11, 2011
Does The TRUTH Have VALUE …….. Your Success or Failure Online is The Answer
“I want the truth, you can’t handle the truth”.
Yes, a line from A Few Good Men, but is it
TRUE or FALSE? Success in any business
involves dealing with reality and oftentimes,
TRUTH is an inconvenient by product.
Please leave your comments!!!!!!!!!!!!!
Home truths from an old hand about what it takes to succeed online. You may not like them but you need them!
By Dr. Jeffrey Lant
Every day thousands of people worldwide wake up and, hey presto!, have a great idea: I'm going to set up a business for myself online. Tons of people have done that and oodles of money is being made.
Now hear this: you are now and truly entering the twilight zone... and I want to help you get through it with maximum success and minimum frustration.
Who am I? Well, I am an old Internet hand who, since 1994, has made his primary work place the Internet and has reaped over the years a very ample reward. Now it is time for me to share with you some of the lessons of these years of learning, growth, and profits.
I know what you're thinking: "Yikes, another old geezer from ancient times trying to help me by offering useless advice that never in a million years could possibly apply to me and my situation." Is that how you feel when those more experienced than you are (and more successful) offer up their nuggets of wisdom? If so, reconsider and feast your eyes on this:
Item: Most home-based Internet businesses fail unless they have certain crucial criteria in place. Without these factors, you will fail, too.
Item: Your online business is most vulnerable if you have never previously been involved in business and have limited Internet experience. The failure rate here is staggering.
Item: You are at severe risk if you are trying to run a one-person online business and have no one else to advise and counsel you. This is very likely the situation in which you find yourself right this minute. You will soon discover why one is the loneliest -- and least successful -- number.
Now, have I got your attention?
The minute you decided you wanted to make money online, you became a failure waiting to happen. That's why you must pay close attention to the recommendations that follow. Not only are they the result of many successful years online, they are heartfelt, because online helpful friends are few and far between... and should be listened to with the utmost respect, even if you don't like what they're telling you.
Home truth number 1: Life online for most would-be Internet entrepreneurs is nasty, brutish and short. It looks like this: decide to have an online business, get a website, then.... absolutely nothing. No traffic! No customers! No money! You will know this description applies to you very, very soon if you are being at all honest with yourself.
How long have you been trying to make money online?
How much have you made?
How much have you spent to launch this e-enterprise?
How much time have you wasted?
What makes you think tomorrow will be better than yesterday?
These are tough questions... and most online business wannabees never do demand answers from themselves... or at least not before it's too little too late.
Home truth number 2: You don't know enough about developing your crucial prospect list.
People who make money online know that the list is the business and the business is the list. Do you know this and are you focusing your expertise, time and money in developing that all important list? Or are you focusing on such inessential factors as the colors used on your website, your domain name, how many business cards you should order, etc? All such questions collectively do not have the importance and significance of this single query: what did you do today, yesterday, the day before yesterday and the day before that to build the list, the list that is the business and from whence all your profits will derive, now and forever?
Home truth number 3: You have no marketing experience or success.
Who succeeds online? People who know what marketing is, have important marketing experience, and know what marketing they must know and do daily. Sadly, the wannabees have absolutely none of these things and their lack is both obvious and fatal. You cannot succeed in business online (or off for that matter) with only rudimentary marketing skills, hoping that that will be enough. It won't be. A thorough practical knowledge of reality-based marketing is essential. You proceed at your peril without it.
Home truth number 4: Success online means having the ability to write cogent advertising and other copy.
How are your customer-centered writing skills? The truth, please, and nothing but the truth.
Successful Internet entrepreneurs are to a person good customer-centered writers. Or if they're not they have solved that problem by hiring someone who is. Thus, your question is this: can I write the necessary copy that gets prospects to stop in their tracks, pay attention, peruse the offer and product details, and act? Merely "thinking" you can write such copy is just not good enough. Would you go sailing in a leaky boat? Then don't deceive yourself here either. Excellent copywriting skills are a must.
Home truth number 5: You're not selling nearly enough products.
Want success online? Sell lots of products. Want even more success? Sell lots more. Success online directly correlates to how many products you sell and your skill in presenting them.
How many products are you selling today?
How many yesterday? The day before?
If you are not adding new products daily, you are handicapping your ability to make money online.
Every successful online entrepreneur is engaged in a strenuous search and discover mission aimed at finding more products.
Are you? If not, your Internet obsequies are near at hand.
Home truth number 6: You are not skilled in essential traffic generation techniques.
In real estate, it's location, location, location.
Online, it's traffic, traffic, traffic.
The sad truth is you traffic generation skills and experience are minimal, certainly inadequate to generate the necessary traffic that ensures success.
Hopefully you'll admit this is true. Then, assuming you are willing to knuckle down and master traffic essentials, the better to create and grow your list, you at least have a prayer.
However, if you do not have the necessary traffic generation skills... and remain unwilling to say so and do something about it, you're DOA... 100% certain to fail.
Home truth number 7... but I must cease and desist as my space for today is now at an end. There is, of course, much more I can tell you... and undoubtedly will. For now, promise me this: that you will attend closely to these deeply honest observations. And when you implement them successfully, you'll let me know. I'd like to know how you're getting on, with my help.
About the Author
Harvard-educated Dr. Jeffrey Lant is CEO of Worldprofit, Inc., providing a wide range of online services for small and-home based businesses. Dr. Jeffrey Lant is also the author of 18 best-selling business books. Republished with author's permission by Vaurn James http://SuccessRoute.biz.
Yes, a line from A Few Good Men, but is it
TRUE or FALSE? Success in any business
involves dealing with reality and oftentimes,
TRUTH is an inconvenient by product.
Please leave your comments!!!!!!!!!!!!!
Home truths from an old hand about what it takes to succeed online. You may not like them but you need them!
By Dr. Jeffrey Lant
Every day thousands of people worldwide wake up and, hey presto!, have a great idea: I'm going to set up a business for myself online. Tons of people have done that and oodles of money is being made.
Now hear this: you are now and truly entering the twilight zone... and I want to help you get through it with maximum success and minimum frustration.
Who am I? Well, I am an old Internet hand who, since 1994, has made his primary work place the Internet and has reaped over the years a very ample reward. Now it is time for me to share with you some of the lessons of these years of learning, growth, and profits.
I know what you're thinking: "Yikes, another old geezer from ancient times trying to help me by offering useless advice that never in a million years could possibly apply to me and my situation." Is that how you feel when those more experienced than you are (and more successful) offer up their nuggets of wisdom? If so, reconsider and feast your eyes on this:
Item: Most home-based Internet businesses fail unless they have certain crucial criteria in place. Without these factors, you will fail, too.
Item: Your online business is most vulnerable if you have never previously been involved in business and have limited Internet experience. The failure rate here is staggering.
Item: You are at severe risk if you are trying to run a one-person online business and have no one else to advise and counsel you. This is very likely the situation in which you find yourself right this minute. You will soon discover why one is the loneliest -- and least successful -- number.
Now, have I got your attention?
The minute you decided you wanted to make money online, you became a failure waiting to happen. That's why you must pay close attention to the recommendations that follow. Not only are they the result of many successful years online, they are heartfelt, because online helpful friends are few and far between... and should be listened to with the utmost respect, even if you don't like what they're telling you.
Home truth number 1: Life online for most would-be Internet entrepreneurs is nasty, brutish and short. It looks like this: decide to have an online business, get a website, then.... absolutely nothing. No traffic! No customers! No money! You will know this description applies to you very, very soon if you are being at all honest with yourself.
How long have you been trying to make money online?
How much have you made?
How much have you spent to launch this e-enterprise?
How much time have you wasted?
What makes you think tomorrow will be better than yesterday?
These are tough questions... and most online business wannabees never do demand answers from themselves... or at least not before it's too little too late.
Home truth number 2: You don't know enough about developing your crucial prospect list.
People who make money online know that the list is the business and the business is the list. Do you know this and are you focusing your expertise, time and money in developing that all important list? Or are you focusing on such inessential factors as the colors used on your website, your domain name, how many business cards you should order, etc? All such questions collectively do not have the importance and significance of this single query: what did you do today, yesterday, the day before yesterday and the day before that to build the list, the list that is the business and from whence all your profits will derive, now and forever?
Home truth number 3: You have no marketing experience or success.
Who succeeds online? People who know what marketing is, have important marketing experience, and know what marketing they must know and do daily. Sadly, the wannabees have absolutely none of these things and their lack is both obvious and fatal. You cannot succeed in business online (or off for that matter) with only rudimentary marketing skills, hoping that that will be enough. It won't be. A thorough practical knowledge of reality-based marketing is essential. You proceed at your peril without it.
Home truth number 4: Success online means having the ability to write cogent advertising and other copy.
How are your customer-centered writing skills? The truth, please, and nothing but the truth.
Successful Internet entrepreneurs are to a person good customer-centered writers. Or if they're not they have solved that problem by hiring someone who is. Thus, your question is this: can I write the necessary copy that gets prospects to stop in their tracks, pay attention, peruse the offer and product details, and act? Merely "thinking" you can write such copy is just not good enough. Would you go sailing in a leaky boat? Then don't deceive yourself here either. Excellent copywriting skills are a must.
Home truth number 5: You're not selling nearly enough products.
Want success online? Sell lots of products. Want even more success? Sell lots more. Success online directly correlates to how many products you sell and your skill in presenting them.
How many products are you selling today?
How many yesterday? The day before?
If you are not adding new products daily, you are handicapping your ability to make money online.
Every successful online entrepreneur is engaged in a strenuous search and discover mission aimed at finding more products.
Are you? If not, your Internet obsequies are near at hand.
Home truth number 6: You are not skilled in essential traffic generation techniques.
In real estate, it's location, location, location.
Online, it's traffic, traffic, traffic.
The sad truth is you traffic generation skills and experience are minimal, certainly inadequate to generate the necessary traffic that ensures success.
Hopefully you'll admit this is true. Then, assuming you are willing to knuckle down and master traffic essentials, the better to create and grow your list, you at least have a prayer.
However, if you do not have the necessary traffic generation skills... and remain unwilling to say so and do something about it, you're DOA... 100% certain to fail.
Home truth number 7... but I must cease and desist as my space for today is now at an end. There is, of course, much more I can tell you... and undoubtedly will. For now, promise me this: that you will attend closely to these deeply honest observations. And when you implement them successfully, you'll let me know. I'd like to know how you're getting on, with my help.
About the Author
Harvard-educated Dr. Jeffrey Lant is CEO of Worldprofit, Inc., providing a wide range of online services for small and-home based businesses. Dr. Jeffrey Lant is also the author of 18 best-selling business books. Republished with author's permission by Vaurn James http://SuccessRoute.biz.
Saturday, August 27, 2011
Suffering From A Mind Virus, We Have a Solution
~~~~~~~~~~~~~~~~~~~~~~~~
SuccessRoute.biz's Home Business Report
Publisher: Vaurn James
Access 250,000 Advertising Credits for FREE
http://www.SuccessRoute.biz/?cp=ln47o9oB
Attend Live Daily Webcasts :
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~~~~~~~~~~~~~~~~~~~~~~~~~
So, I presume you want to generate consistent,
predictable and long-term residual income from
your home business opportunity? If yes, then,
let’s eliminate any and all Mind Viruses you
have contracted over the years that prevented
you from developing a Millionaire Mindset
and achieving financial prosperity. If this
sounds reasonable then, continue to review
the information contained in this brief report
so you can attain success.
Firstly let’s define Millionaire Mindset and
Mind Virus, so this report makes sense and
you can determine how severe you have been
infected by factors that keep you poor and
self-doubting about your abilities. Millionaire
Mindset is a pattern of thinking that motivates
the individual to overcome challenges and achieve
objectives that enhance one’s personal well being.
Basically, “It is all about continued advancement in
every area of your life”. “There should always be a
desire in us to grow, to increase, and to go one level
better than we’ve ever been able to achieve so far”.
Now, a Mind Virus is a disease that produces a
pattern of thinking that “limits your opportunities
for success because it will cause you to see everything
as negative, as threats and as problems”. Well,
generating consistent income is obviously a tough
task if, one’s thought pattern is incapable of seeking
a solution to a problem that could yield financial riches.
How do successful people continue to achieve
success and continue to grow beyond their past
achievements? Let’s look at a solution, which
would consist of changing our pattern of thinking,
or more accurately change our philosophy.
Success is an internal process that begins in the
mind; therefore, to win one must be willing to
discard the old negative thought patterns that are
unproductive and develop a new pattern of
thinking that is proactive and committed to
achieving one’s objectives. Hence, a shift in
thinking and continued execution of that
new philosophy is all it takes.
Now, are you ready to invest in yourself
and receive solid training from an Internet
multi-millionaire, who will train your mind
and function as your new skill-model, so
you will develop into a successful marketer?
If yes, then, click on the link below:
http://www.successroute.biz
Vaurn James - President SuccessRoute.biz & Worldprofit Dealer
Email: vaurnjames@hushmail.com
URL: http://www.SuccessRoute.biz
Take advantage of Adlandpro's incredible advertising package.
http://www.adlandpro.com/partner.asp?ref=178569&pg=mb
=========================================================
(C) SuccessRoute.biz 2011 All Rights Reserved.
=========================================================
SuccessRoute.biz's Home Business Report
Publisher: Vaurn James
Access 250,000 Advertising Credits for FREE
http://www.SuccessRoute.biz/?cp=ln47o9oB
Attend Live Daily Webcasts :
http://www.SuccessRoute.biz/associates/
215-728-4905 or 1-800-417-0196
Want To How Learn How To Monetize Your BLOG?
http://livebusinesscenter.blogspot.com/
~~~~~~~~~~~~~~~~~~~~~~~~~
So, I presume you want to generate consistent,
predictable and long-term residual income from
your home business opportunity? If yes, then,
let’s eliminate any and all Mind Viruses you
have contracted over the years that prevented
you from developing a Millionaire Mindset
and achieving financial prosperity. If this
sounds reasonable then, continue to review
the information contained in this brief report
so you can attain success.
Firstly let’s define Millionaire Mindset and
Mind Virus, so this report makes sense and
you can determine how severe you have been
infected by factors that keep you poor and
self-doubting about your abilities. Millionaire
Mindset is a pattern of thinking that motivates
the individual to overcome challenges and achieve
objectives that enhance one’s personal well being.
Basically, “It is all about continued advancement in
every area of your life”. “There should always be a
desire in us to grow, to increase, and to go one level
better than we’ve ever been able to achieve so far”.
Now, a Mind Virus is a disease that produces a
pattern of thinking that “limits your opportunities
for success because it will cause you to see everything
as negative, as threats and as problems”. Well,
generating consistent income is obviously a tough
task if, one’s thought pattern is incapable of seeking
a solution to a problem that could yield financial riches.
How do successful people continue to achieve
success and continue to grow beyond their past
achievements? Let’s look at a solution, which
would consist of changing our pattern of thinking,
or more accurately change our philosophy.
Success is an internal process that begins in the
mind; therefore, to win one must be willing to
discard the old negative thought patterns that are
unproductive and develop a new pattern of
thinking that is proactive and committed to
achieving one’s objectives. Hence, a shift in
thinking and continued execution of that
new philosophy is all it takes.
Now, are you ready to invest in yourself
and receive solid training from an Internet
multi-millionaire, who will train your mind
and function as your new skill-model, so
you will develop into a successful marketer?
If yes, then, click on the link below:
http://www.successroute.biz
Vaurn James - President SuccessRoute.biz & Worldprofit Dealer
Email: vaurnjames@hushmail.com
URL: http://www.SuccessRoute.biz
Take advantage of Adlandpro's incredible advertising package.
http://www.adlandpro.com/partner.asp?ref=178569&pg=mb
=========================================================
(C) SuccessRoute.biz 2011 All Rights Reserved.
=========================================================
Saturday, August 6, 2011
She Did It……Left a Beautiful Corpse & Member of The 27-Year old Cadaver Club!!!!
Is congratulations appropriate or inappropriate?
Well, it depends upon who you are asking, but
Amy Winehouse died last week (7/23/11) and
Is now a member of Rock and Roll Heaven.
Yes, she has joined the ranks of legends such
as: Jimi Hendrix, Janis Joplin, Brian Jones,
Bon Scott, John Bonham and Curt Cobain.
So, the obvious question is as follows: “what
does this all mean and what can we learn from
her challenges? One thing is certain, death can
be an outcome when one FAILS to invest in
themselves the tool called Self-Discipline.
Learn why it is vital to YOUR personal success,
while the benefits of success are so seductive.
Please leave your comments!!!!!!!!!!!!!!!!!!!!!!
An appreciation for the turbulent life and undeniable talent of Amy Winehouse. Dead at 27, July 23, 2011. By Dr. Jeffrey Lant
Amy Jade Winehouse was exactly the woman your mother was terrified you'd become... and nagged at you to avoid. She covered her body with old-time sailor tattoos... had a beehive style hair-do that looked like it was construction art... popped pills like juju beans... drank like a fish and then became a "bad drunk"... found men, let them abuse her, then ditched them... to do it all over again. And, if this were not enough, she experimented with every drug her international contacts could get her... then went through some more.
Yeah, she was a mess alright... but there was one redeeming grace... and that was the lady had talent... and an outsized personality that enabled her to showcase her works... and (when she was at her best) wow the folks... while changing the outmoded verities in the musical world... where she was a seismic force smoking out hypocrisies, superficialities, and any hint of silly sweetness. She was authentic to her fingertips... and that made a lot of people -- including mothers with young girls -- plenty nervous.
Now this volcanic force is dead, aged just 27, and we are left to wonder at why she gave up everything she loved -- including her very life -- to feed her destructive passions. A good place to look for clues is in her prize-winning 2007 tune "Rehab". Go to any search engine now. Play the song once or twice, and pay particular attention to the lyrics... "They tried to make me go to rehab but I said 'no, no, no'." And then the kicker we all knew to be true, "Yeah, I'm outta control." She was right... and it was the tragedy of her life.
She did what she wanted... with whom she wanted... where she wanted.. when she wanted. She knew what was acceptable behavior... she ignored it to achieve who she was. If that upset others, too bad. Her need to behave in ways you found selfish, reprehensible, ridiculous made her maddeningly impossible to be around; you never knew what was coming next... because she never knew what she'd be doing next. It was an exhausting way to live.... and no one knew it better than she did and in moments of clarity she screamed for help "I don't ever wanna drink again". But she did drink... and smoke... and shoot up... and inhale... engaging in every form of abuse she could think of, devise or learn from her cadre of fellow travelers, each going to hell in their own fashion....
But through it all there was the music and the talent that produced it. And if we must condemn her, let us do so for this reason: that she abused her talent, wasted her talent, insulted her talent, and treated her talent with contempt, with every injection risking it, threatening it, threatening all. For this she deserves the strongest possible condemnation...
.... Amy Winehouse knew this. But as time went on, it didn't matter anymore... she knew she was on the road to oblivion. "Can you blame me for being a slave to my passion?" Yes, most assuredly we can... because her passion was not ingestion and self abuse (though it seemed so)... her passion was the music she created... the sound she shaped... the impacting words... these things were her passion and she squandered these with too little remorse and regret. Damn her.
The beginning.
Winehouse was born September 14, 1983 in the Southgate area of north London to a Jewish family whose inclination to jazz later influenced her work. She was the younger of two children (older brother Alex) of Mitchell Winehouse, taxi driver, and Janis Winehouse (nee Seaton), pharmacist. Mitchell often sang Frank Sinatra songs to young Amy, who took to a constant habit of singing to the point that teachers found it difficult keeping her quiet in class. Even then it was clear she had talent... Like other young artists there were many false starts... she got her first guitar at 13 and began writing music a year later. She also began working at this time, for openers a showbiz journalist for the World Entertainment News Network, also singing with a local group the Bolsha Band.
But her passion was the all-girl groups of the '60's, particularly The Ronettes, her favorite; it's where she got her "instantly recognizable" beehive hair-do and Cleopatra make-up.
Break-through.
Just 20, her debut album "Frank" was released October 20, 2003. Produced mainly by Salaam Remi, many songs were influenced by jazz and, apart from two covers, every song was co-written by Winehouse. The reviews were good and brought comparisons to Macy Gray and Sarah Vaughan. In due course, "Frank" garnered a host of awards and honors... and reached platinum sales levels. The little Jewish girl from north London had her foot on the ladder... but as usual did it her way. Instead of engaging in the usual puffery, she said of this album she was just "80 percent" behind it. Her producers fumed... but the world smiled; here was a person who told the (often inconvenient) truths... and we all liked her better.
International success.
In these days, Winehouse was a prodigious worker, an artist who never tolerated the second rate in herself, or anyone else. She knew what she wanted from herself... and from you. "Back to Black" was the result, released in the U.K. October 30, 2006. It became the best-selling U.K. album in 2007, selling a staggering 1.85 million copies over the year. The money guys heard the clink of coin... and were willing to tolerate Winehouse's often eccentric behavior because she delivered the bucks.
The most influential song on this album was "Rehab". "Time" magazine called it the "Best Song" of 2007. Interviewer Josh Tyrangiel praised Winehouse for her
confidence, saying "What she is is mouthy, funny, sultry, and quite possibly crazy," and "It's impossible not to be seduced by her originality." The world agreed; prizes and honors were showered upon her... and, of course, money, lots and lots of it. All she had to do was keep her demons under control. But who can promise so much, even with the entire world and its golden prizes at stake? She still had higher to fly... the farther to fall when her punishing descent began. Let's stay a little on the lady still ascending, for her fall is painful, distressing, the stuff of agony and dismay.
In 2008 she won Grammy Awards in the categories for Record of the Year, Song of the Year, and Best Female Pop Vocal Performance for the single "Rehab," while her album "Back to Black" was nominated for Album of the Year and won Best Pop Vocal award. She was now well and truly at the top of the world... for an instant, until the contrary forces she had kept in balance, began pulling in opposite directions she could no longer control. Thus did mighty mayhem break loose... and Amy Winehouse lose her ascendancy in the world... and, far too soon, her life.
She was drawn to, loved, married, dallied with and tolerated, all the wrong people... the weak men who pandered to her vices and abused her body, her weaknesses and kindness; the ones who fed her pills and substances of every kind which she never needed and was unable to resist. Thanks to the constant lurid tales in the tabloids, we all saw it. Hers was a tragedy occurring before our eyes, an irresistible inevitability which at last on July 23 bore its strange fruit. The scene was dirty, squalid, disgusting... with honors, awards, trophies strewn about the place, indicators that life was vanity, all vanity. Short, ironic, painful, pride abashed and all alone.
So did Amy Winehouse kill herself, her talent and her many dreams... but she could not kill her music, rhythmic, honest to a fault, intriguing, bold. Here was the woman at her best... and now this best must stand against the ages, to remind us of her integrity and audacity, for she had these in abundance, and so should we remember her.
Mega Profit Product Showcase:
» Traffic Siphon - Special For YOU, Please read this. It will affect YOUR life.
About the Author
Harvard-educated Dr. Jeffrey Lant is CEO of Worldprofit, Inc., providing a wide range of online services for small and-home based businesses. Dr. Jeffrey Lant is also the author of 18 best-selling business books.
Republished with author's permission.SuccessRoute.biz
Well, it depends upon who you are asking, but
Amy Winehouse died last week (7/23/11) and
Is now a member of Rock and Roll Heaven.
Yes, she has joined the ranks of legends such
as: Jimi Hendrix, Janis Joplin, Brian Jones,
Bon Scott, John Bonham and Curt Cobain.
So, the obvious question is as follows: “what
does this all mean and what can we learn from
her challenges? One thing is certain, death can
be an outcome when one FAILS to invest in
themselves the tool called Self-Discipline.
Learn why it is vital to YOUR personal success,
while the benefits of success are so seductive.
Please leave your comments!!!!!!!!!!!!!!!!!!!!!!
An appreciation for the turbulent life and undeniable talent of Amy Winehouse. Dead at 27, July 23, 2011. By Dr. Jeffrey Lant
Amy Jade Winehouse was exactly the woman your mother was terrified you'd become... and nagged at you to avoid. She covered her body with old-time sailor tattoos... had a beehive style hair-do that looked like it was construction art... popped pills like juju beans... drank like a fish and then became a "bad drunk"... found men, let them abuse her, then ditched them... to do it all over again. And, if this were not enough, she experimented with every drug her international contacts could get her... then went through some more.
Yeah, she was a mess alright... but there was one redeeming grace... and that was the lady had talent... and an outsized personality that enabled her to showcase her works... and (when she was at her best) wow the folks... while changing the outmoded verities in the musical world... where she was a seismic force smoking out hypocrisies, superficialities, and any hint of silly sweetness. She was authentic to her fingertips... and that made a lot of people -- including mothers with young girls -- plenty nervous.
Now this volcanic force is dead, aged just 27, and we are left to wonder at why she gave up everything she loved -- including her very life -- to feed her destructive passions. A good place to look for clues is in her prize-winning 2007 tune "Rehab". Go to any search engine now. Play the song once or twice, and pay particular attention to the lyrics... "They tried to make me go to rehab but I said 'no, no, no'." And then the kicker we all knew to be true, "Yeah, I'm outta control." She was right... and it was the tragedy of her life.
She did what she wanted... with whom she wanted... where she wanted.. when she wanted. She knew what was acceptable behavior... she ignored it to achieve who she was. If that upset others, too bad. Her need to behave in ways you found selfish, reprehensible, ridiculous made her maddeningly impossible to be around; you never knew what was coming next... because she never knew what she'd be doing next. It was an exhausting way to live.... and no one knew it better than she did and in moments of clarity she screamed for help "I don't ever wanna drink again". But she did drink... and smoke... and shoot up... and inhale... engaging in every form of abuse she could think of, devise or learn from her cadre of fellow travelers, each going to hell in their own fashion....
But through it all there was the music and the talent that produced it. And if we must condemn her, let us do so for this reason: that she abused her talent, wasted her talent, insulted her talent, and treated her talent with contempt, with every injection risking it, threatening it, threatening all. For this she deserves the strongest possible condemnation...
.... Amy Winehouse knew this. But as time went on, it didn't matter anymore... she knew she was on the road to oblivion. "Can you blame me for being a slave to my passion?" Yes, most assuredly we can... because her passion was not ingestion and self abuse (though it seemed so)... her passion was the music she created... the sound she shaped... the impacting words... these things were her passion and she squandered these with too little remorse and regret. Damn her.
The beginning.
Winehouse was born September 14, 1983 in the Southgate area of north London to a Jewish family whose inclination to jazz later influenced her work. She was the younger of two children (older brother Alex) of Mitchell Winehouse, taxi driver, and Janis Winehouse (nee Seaton), pharmacist. Mitchell often sang Frank Sinatra songs to young Amy, who took to a constant habit of singing to the point that teachers found it difficult keeping her quiet in class. Even then it was clear she had talent... Like other young artists there were many false starts... she got her first guitar at 13 and began writing music a year later. She also began working at this time, for openers a showbiz journalist for the World Entertainment News Network, also singing with a local group the Bolsha Band.
But her passion was the all-girl groups of the '60's, particularly The Ronettes, her favorite; it's where she got her "instantly recognizable" beehive hair-do and Cleopatra make-up.
Break-through.
Just 20, her debut album "Frank" was released October 20, 2003. Produced mainly by Salaam Remi, many songs were influenced by jazz and, apart from two covers, every song was co-written by Winehouse. The reviews were good and brought comparisons to Macy Gray and Sarah Vaughan. In due course, "Frank" garnered a host of awards and honors... and reached platinum sales levels. The little Jewish girl from north London had her foot on the ladder... but as usual did it her way. Instead of engaging in the usual puffery, she said of this album she was just "80 percent" behind it. Her producers fumed... but the world smiled; here was a person who told the (often inconvenient) truths... and we all liked her better.
International success.
In these days, Winehouse was a prodigious worker, an artist who never tolerated the second rate in herself, or anyone else. She knew what she wanted from herself... and from you. "Back to Black" was the result, released in the U.K. October 30, 2006. It became the best-selling U.K. album in 2007, selling a staggering 1.85 million copies over the year. The money guys heard the clink of coin... and were willing to tolerate Winehouse's often eccentric behavior because she delivered the bucks.
The most influential song on this album was "Rehab". "Time" magazine called it the "Best Song" of 2007. Interviewer Josh Tyrangiel praised Winehouse for her
confidence, saying "What she is is mouthy, funny, sultry, and quite possibly crazy," and "It's impossible not to be seduced by her originality." The world agreed; prizes and honors were showered upon her... and, of course, money, lots and lots of it. All she had to do was keep her demons under control. But who can promise so much, even with the entire world and its golden prizes at stake? She still had higher to fly... the farther to fall when her punishing descent began. Let's stay a little on the lady still ascending, for her fall is painful, distressing, the stuff of agony and dismay.
In 2008 she won Grammy Awards in the categories for Record of the Year, Song of the Year, and Best Female Pop Vocal Performance for the single "Rehab," while her album "Back to Black" was nominated for Album of the Year and won Best Pop Vocal award. She was now well and truly at the top of the world... for an instant, until the contrary forces she had kept in balance, began pulling in opposite directions she could no longer control. Thus did mighty mayhem break loose... and Amy Winehouse lose her ascendancy in the world... and, far too soon, her life.
She was drawn to, loved, married, dallied with and tolerated, all the wrong people... the weak men who pandered to her vices and abused her body, her weaknesses and kindness; the ones who fed her pills and substances of every kind which she never needed and was unable to resist. Thanks to the constant lurid tales in the tabloids, we all saw it. Hers was a tragedy occurring before our eyes, an irresistible inevitability which at last on July 23 bore its strange fruit. The scene was dirty, squalid, disgusting... with honors, awards, trophies strewn about the place, indicators that life was vanity, all vanity. Short, ironic, painful, pride abashed and all alone.
So did Amy Winehouse kill herself, her talent and her many dreams... but she could not kill her music, rhythmic, honest to a fault, intriguing, bold. Here was the woman at her best... and now this best must stand against the ages, to remind us of her integrity and audacity, for she had these in abundance, and so should we remember her.
Mega Profit Product Showcase:
» Traffic Siphon - Special For YOU, Please read this. It will affect YOUR life.
About the Author
Harvard-educated Dr. Jeffrey Lant is CEO of Worldprofit, Inc., providing a wide range of online services for small and-home based businesses. Dr. Jeffrey Lant is also the author of 18 best-selling business books.
Republished with author's permission.SuccessRoute.biz
Thursday, July 21, 2011
Business REALLY Customer Centered?
by Dr. Jeffrey Lant
Ok, we all know that getting and keeping customers is the lifeblood of any business. I mean, we do all know this, right? Then you've got to treat these essential beings with all the care and consideration they need and require.
So, why don't you?
Here are some of the bone head things any customer can easily experience from businesses like yours on any given day:
1) Telephone calls that aren't returned
This is a constant lamentation from customers: "Why can't I get my calls returned?"
The plain fact is, most businesses are supremely careless about returning calls. Indeed, we seem to have reached the point where the returned call is the exception, not the rule.
This means that businesses are actually willing to throw business away and antagonize customers, rather than implement and adhere to a "calls must be returned promptly" policy. Incredible!
Don't let this be you. Make it a point to return ALL calls every day before you leave, earlier if possible. And do the same for all e-mail messages, too.
2) Keep customers up-to-date on their business
What customers (rightly) resent is being kept in the dark about their affairs. They expect, and are right to expect, that people they employ are empathetic. This means keeping customers fully up-to-date on what is happening with their account.
Either a phone call or an e-mail message can do nicely. The important thing is ensuring you give the customer a clear and detailed report, focusing on what that customer wants to know to be kept fully informed and anxiety free.
3) Do what you say you're going to do
When you were courting your customer, making a pitch for their business, you made promises. Are you keeping them, now that you got the business?
Customers rightly complain that there is a gap between what was promised and what is delivered. Solving this problem is not so very difficult. Keep a clear list of what you promised, and check off these items as you do them. Be sure to inform the customer, so there is no confusion. "I promised this; I have done this." That's the thing!
4) Provide easy customer support
If you provide a service requiring customer support, make it clear what you provide and when you supply it. Customers rightly complain when promised support is not available, and they have to chase you to get assistance. This very quickly goes stale and results in deteriorating relations.
Again, be clear on the support you provide... then deliver exactly what you said you would!
5) Don't gossip or chat in front of waiting customers
This one gets customers hot under the collar real fast.
The plain, unvarnished truth is that far too many business people regard customers as either a) invisible or b) pesky distractions from the thrilling task of keeping their co-workers current on the vicissitudes of their roller-coaster life.
Unless your object is to make customers see red, STOP the chatter, now and for evermore.
6) Stick to business
Just yesterday I called a local business to get details on a possible purchase and instead of focused, professional service... I got an earful about the life and times of an unstoppable loquacious business owner.
WHOA!
On the whole customers do not need to have either a current report on your health issues past, present and future, or the ins and outs of your business for the last quarter century, or so.
The K.I.S.S. principle applies here: Keep it simple, Sam. Don't overwhelm the customer with your personal trivia. It is a real turn-off for most.
6) Say thank-you for the business, and smile when you say it.
Quite simply, you cannot thank a customer enough for her business. Further, you cannot smile enough as you look that customer in the eye while delivering heartfelt words of appreciation.
Thank-you's must NEVER be perfunctory. They must be warm, sincere, radiant and frequent. Remember, the customer ALWAYS knows when they're genuine and bestows future business accordingly!
About The Author
Harvard-educated Dr. Jeffrey Lant is CEO of Worldprofit, Inc., where small and home-based businesses learn how to profit online. Attend Dr. Lant's live webcast TODAY and receive 50,000 free guaranteed visitors to the website of your choice. Republished with author's permission by Vaurn James http://SuccessRoute.biz.
Ok, we all know that getting and keeping customers is the lifeblood of any business. I mean, we do all know this, right? Then you've got to treat these essential beings with all the care and consideration they need and require.
So, why don't you?
Here are some of the bone head things any customer can easily experience from businesses like yours on any given day:
1) Telephone calls that aren't returned
This is a constant lamentation from customers: "Why can't I get my calls returned?"
The plain fact is, most businesses are supremely careless about returning calls. Indeed, we seem to have reached the point where the returned call is the exception, not the rule.
This means that businesses are actually willing to throw business away and antagonize customers, rather than implement and adhere to a "calls must be returned promptly" policy. Incredible!
Don't let this be you. Make it a point to return ALL calls every day before you leave, earlier if possible. And do the same for all e-mail messages, too.
2) Keep customers up-to-date on their business
What customers (rightly) resent is being kept in the dark about their affairs. They expect, and are right to expect, that people they employ are empathetic. This means keeping customers fully up-to-date on what is happening with their account.
Either a phone call or an e-mail message can do nicely. The important thing is ensuring you give the customer a clear and detailed report, focusing on what that customer wants to know to be kept fully informed and anxiety free.
3) Do what you say you're going to do
When you were courting your customer, making a pitch for their business, you made promises. Are you keeping them, now that you got the business?
Customers rightly complain that there is a gap between what was promised and what is delivered. Solving this problem is not so very difficult. Keep a clear list of what you promised, and check off these items as you do them. Be sure to inform the customer, so there is no confusion. "I promised this; I have done this." That's the thing!
4) Provide easy customer support
If you provide a service requiring customer support, make it clear what you provide and when you supply it. Customers rightly complain when promised support is not available, and they have to chase you to get assistance. This very quickly goes stale and results in deteriorating relations.
Again, be clear on the support you provide... then deliver exactly what you said you would!
5) Don't gossip or chat in front of waiting customers
This one gets customers hot under the collar real fast.
The plain, unvarnished truth is that far too many business people regard customers as either a) invisible or b) pesky distractions from the thrilling task of keeping their co-workers current on the vicissitudes of their roller-coaster life.
Unless your object is to make customers see red, STOP the chatter, now and for evermore.
6) Stick to business
Just yesterday I called a local business to get details on a possible purchase and instead of focused, professional service... I got an earful about the life and times of an unstoppable loquacious business owner.
WHOA!
On the whole customers do not need to have either a current report on your health issues past, present and future, or the ins and outs of your business for the last quarter century, or so.
The K.I.S.S. principle applies here: Keep it simple, Sam. Don't overwhelm the customer with your personal trivia. It is a real turn-off for most.
6) Say thank-you for the business, and smile when you say it.
Quite simply, you cannot thank a customer enough for her business. Further, you cannot smile enough as you look that customer in the eye while delivering heartfelt words of appreciation.
Thank-you's must NEVER be perfunctory. They must be warm, sincere, radiant and frequent. Remember, the customer ALWAYS knows when they're genuine and bestows future business accordingly!
About The Author
Harvard-educated Dr. Jeffrey Lant is CEO of Worldprofit, Inc., where small and home-based businesses learn how to profit online. Attend Dr. Lant's live webcast TODAY and receive 50,000 free guaranteed visitors to the website of your choice. Republished with author's permission by Vaurn James http://SuccessRoute.biz.
Monday, July 18, 2011
Hallelujah: Equality Achieved...... To Black Politicians Convicted of Bribery!!!!!!!!!
~~~~~~~~~~~~~~~~~~
SuccessRoute.biz's Home Business Report
Monday, July 18, 2011
Publisher: Vaurn James
Access 250,000 Advertising Credits for FREE
http://www.SuccessRoute.biz/?cp=ln47o9oB
215-728-4905 or 1-800-417-0196
~~~~~~~~~~~~~~~~~~
In the immortal words of the late
Supreme Court Justice,Thurgood Marshal,
"there's no difference between a Black
snake and a White snake..... the bloody
snake still bites". Indeed, politicians
are equally receptive to economic incentives
to advance their own financial portfolio.
Fortunately, when one breaks the 11th
Commandment (Thou, shall not get caught)
there are consequences from the Almighty,
that are manifested through Man's Law. In
essence, take a bribe and get caught by the
Feds your Biblical Donkey goes to JAIL.
Please,leave your Comments!!!!!!!!!!
On black politics and politicians. Thoughts on the convictions of former Boston city councillor Chuck Turner and former Massachusetts state senator Dianne Wilkerson.
by Dr. Jeffrey Lant
January 25, 2011 ought to have been a red letter day in the black community of Boston, Massachusetts. That, after all, is the day former 6 term Boston city councillor Chuck Turner was sentenced to three years in prison for accepting a $1,000 bribe. He's joined in the pokey by another well- known black politician, Dianne Wilkerson, ex-state senator, representing roughly the same area in the state senate Turner represented in the city council. Wilkerson's sentence, 3 1/2 years.
Sadly, the black community has not only not been grateful to have such blatant, shameless cons removed from positions of power and authority they occupied... there is strong, residual grumbling that "the man" has clipped the wings of two positively angelic spokespeople for the community. Sure they were guilty... but they were good people who worked for the community; thus all their numerous, documented infractions should and needed to be forgiven.
Let's see how this ironic development came about; what it tells us about leadership in the black community, and the need to put the race card to bed, as inimical to that community and its members.
Here are the facts:
June 2007. Wilkerson, one of the best known members of the Massachusetts State Senate, is videotaped accepting cash pay-offs, including $1,000 that she stuffed into her bra, in exchange for help with a liquor license and assistance to a developer who wanted to build on state land.
August 3, 2007. Turner is videotaped by an FBI informant accepting a $1,000 bribe also for help getting a liquor license.
October 28, 2008. Wilkerson is arrested on FBI charges of public corruption and accused of eight counts of accepting bribes worth $23,500.
November 21, 2008. Turner is arrested on charges of taking a bribe and then lying to federal agents about it.
Thanks to the videotapes and other corroborating evidence, surely this, of all cases, was open and shut. Think again!
Both Wilkerson and even more so Turner were wise in the ways of provocateurs everywhere. Demagoguery? Distortions? Lies? They were all in a day's work for this hyper-active duo. Too, they knew one of Adolph Hitler's most insightful observations: that if you say a thing often, over and over again, that thing, no matter how unsound, untrue, unlikely, becomes the truth.
And so, because the charges were serious, amply documented, and because the FBI was determined that such a culture of crime be rooted out... the matter escalated at once into a food fight that fascinated and repelled a great city.
In short order, both Turner and Wilkerson had turned the matter of their guilt or innocence into nothing less than an assault by every level of authority against their people, black people.... using tactics not unworthy of the Grand Old Army as it waved the bloody shirt in the days of reconstruction.
Was Chuck Turner, born with a sneer on his lips, a torrent of vituperative hate language always at the ready, was Turner to blame? Certainly not.
George W. Bush and his Administration was to blame.
The FBI and law enforcement authorities were to blame.
Mr. and Mrs. White America and all the ships at sea were to blame... anyone and every one but the man actually videotaped taking the piddly amount of one thousand dollars.
Wilkerson went for cheap, too, though she went cheap more often than Turner, a thousand dollars here, a thousand dollars there.
That was fact... but these masters of distortion with graduate degrees in race baiting... sought to manipulate public opinion by first, endlessly harping on all the "good" they had done for the minority neighborhoods which had elected them again and again to their public offices, and second turning the matter of their personal guilt into an episode in the great enduring struggle for civil rights.
Chuck Turner couldn't conceivably be guilty... because he was on the right side of "We shall overcome".
Both Turner and Wilkerson littered the landscape with their rallies, their statements, their media appearances... all to persuade the public, not merely gullible but mesmerized by these deft practitioners of mayhem and rage, that they were not merely innocent... they were the very heart and soul of the best of the black tradition. They were being cast down, they said and said again, because they had helped raise up the downtrodden.
It was magnificent, it was riveting, it was one lie after another. But good people of the neighborhoods bought the fiction, embraced the rhetoric, and saw conspiracies where there was in fact nothing more than law enforcements officials doing their job without the support of the people victimized by the accused and blatantly self serving Turner and Wilkerson.
Right up to and including their respective days in court neither Wilkerson nor (even more so) Turner seemed to have any idea that they were misleading, distorting, evading, much less that they had any responsibility for what they had done and which could readily be seen on the incriminating videotapes.
They told their supporters, who were legion, that it was all a misunderstanding, that it was all a conspiracy against them because of their important work. They had been sinned against, no question, but they had never, ever sinned.
These fiery arguments, all froth, no facts, did not work for Wilkerson. She missed the point until the very end, January 6, 2010, when she was well and truly sentenced.
Then came the shrieking, race baiting, responsibility evading Turner... who finally met his match, and more, in U.S. District Court Judge Douglas P. Woodlock.
In his remarks, Woodlock, with cool elegance, never raising his voice, unlike Turner, who always did, hit the nail on the head, saying Turner's blatant perjury was "surreal", "ludicrous." And,most pointedly, that if Turner hadn't continuously and outrageously lied to the federal authorities he would not have received the sentence of.... three years.
Within moments the egregious Turner was outside the courthouse doing what he does best: spewing poison and malice and, with a touch of his demented genius, making it clear that he expects to become the next civil rights martyr, certain to die (in glory) in the big house, snuffed by "the man". The gall of the man is unending.
However, in the final analysis, this is not a story about 2 cons from politics. It is, rather, about the people of the neighborhoods, the people who not only elected them again and again... but, more strange to us, continued to applaud the now convicted felons, who had had their day in court.... and lost.
Why had these good people allowed themselves to be so mislead, so abused, so used? Did the need to support the black face so trump all other considerations that any outrage would be tolerated and forgiven, any outrage at all?
So, it seems. Which is why in every black neighborhood in the land, the good people, the hard working people, the Church attending, law abiding people elect and re-elect one scoundrel after another -- until finally these fine folks realize the conundrum of their situation and elect good people, not just black people and never, ever black politicians who harp on civil rights to excuse civic wrongs.
Mega Profit Product Showcase:
» Affiliate Cash Ultimatum - Special For YOU, you can be dumb and still make money
About The Author
Harvard-educated Dr. Jeffrey Lant is CEO of Worldprofit, Inc., where small and home-based businesses learn how to profit online. Dr. Lant is also a recognized American and British historian and author of 18 best-selling business books.
Republished with author's permission.http://SuccessRoute.biz.
=========================================================
(C) SuccessRoute.biz 2010 All Rights Reserved.
=========================================================
SuccessRoute.biz's Home Business Report
Monday, July 18, 2011
Publisher: Vaurn James
Access 250,000 Advertising Credits for FREE
http://www.SuccessRoute.biz/?cp=ln47o9oB
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In the immortal words of the late
Supreme Court Justice,Thurgood Marshal,
"there's no difference between a Black
snake and a White snake..... the bloody
snake still bites". Indeed, politicians
are equally receptive to economic incentives
to advance their own financial portfolio.
Fortunately, when one breaks the 11th
Commandment (Thou, shall not get caught)
there are consequences from the Almighty,
that are manifested through Man's Law. In
essence, take a bribe and get caught by the
Feds your Biblical Donkey goes to JAIL.
Please,leave your Comments!!!!!!!!!!
On black politics and politicians. Thoughts on the convictions of former Boston city councillor Chuck Turner and former Massachusetts state senator Dianne Wilkerson.
by Dr. Jeffrey Lant
January 25, 2011 ought to have been a red letter day in the black community of Boston, Massachusetts. That, after all, is the day former 6 term Boston city councillor Chuck Turner was sentenced to three years in prison for accepting a $1,000 bribe. He's joined in the pokey by another well- known black politician, Dianne Wilkerson, ex-state senator, representing roughly the same area in the state senate Turner represented in the city council. Wilkerson's sentence, 3 1/2 years.
Sadly, the black community has not only not been grateful to have such blatant, shameless cons removed from positions of power and authority they occupied... there is strong, residual grumbling that "the man" has clipped the wings of two positively angelic spokespeople for the community. Sure they were guilty... but they were good people who worked for the community; thus all their numerous, documented infractions should and needed to be forgiven.
Let's see how this ironic development came about; what it tells us about leadership in the black community, and the need to put the race card to bed, as inimical to that community and its members.
Here are the facts:
June 2007. Wilkerson, one of the best known members of the Massachusetts State Senate, is videotaped accepting cash pay-offs, including $1,000 that she stuffed into her bra, in exchange for help with a liquor license and assistance to a developer who wanted to build on state land.
August 3, 2007. Turner is videotaped by an FBI informant accepting a $1,000 bribe also for help getting a liquor license.
October 28, 2008. Wilkerson is arrested on FBI charges of public corruption and accused of eight counts of accepting bribes worth $23,500.
November 21, 2008. Turner is arrested on charges of taking a bribe and then lying to federal agents about it.
Thanks to the videotapes and other corroborating evidence, surely this, of all cases, was open and shut. Think again!
Both Wilkerson and even more so Turner were wise in the ways of provocateurs everywhere. Demagoguery? Distortions? Lies? They were all in a day's work for this hyper-active duo. Too, they knew one of Adolph Hitler's most insightful observations: that if you say a thing often, over and over again, that thing, no matter how unsound, untrue, unlikely, becomes the truth.
And so, because the charges were serious, amply documented, and because the FBI was determined that such a culture of crime be rooted out... the matter escalated at once into a food fight that fascinated and repelled a great city.
In short order, both Turner and Wilkerson had turned the matter of their guilt or innocence into nothing less than an assault by every level of authority against their people, black people.... using tactics not unworthy of the Grand Old Army as it waved the bloody shirt in the days of reconstruction.
Was Chuck Turner, born with a sneer on his lips, a torrent of vituperative hate language always at the ready, was Turner to blame? Certainly not.
George W. Bush and his Administration was to blame.
The FBI and law enforcement authorities were to blame.
Mr. and Mrs. White America and all the ships at sea were to blame... anyone and every one but the man actually videotaped taking the piddly amount of one thousand dollars.
Wilkerson went for cheap, too, though she went cheap more often than Turner, a thousand dollars here, a thousand dollars there.
That was fact... but these masters of distortion with graduate degrees in race baiting... sought to manipulate public opinion by first, endlessly harping on all the "good" they had done for the minority neighborhoods which had elected them again and again to their public offices, and second turning the matter of their personal guilt into an episode in the great enduring struggle for civil rights.
Chuck Turner couldn't conceivably be guilty... because he was on the right side of "We shall overcome".
Both Turner and Wilkerson littered the landscape with their rallies, their statements, their media appearances... all to persuade the public, not merely gullible but mesmerized by these deft practitioners of mayhem and rage, that they were not merely innocent... they were the very heart and soul of the best of the black tradition. They were being cast down, they said and said again, because they had helped raise up the downtrodden.
It was magnificent, it was riveting, it was one lie after another. But good people of the neighborhoods bought the fiction, embraced the rhetoric, and saw conspiracies where there was in fact nothing more than law enforcements officials doing their job without the support of the people victimized by the accused and blatantly self serving Turner and Wilkerson.
Right up to and including their respective days in court neither Wilkerson nor (even more so) Turner seemed to have any idea that they were misleading, distorting, evading, much less that they had any responsibility for what they had done and which could readily be seen on the incriminating videotapes.
They told their supporters, who were legion, that it was all a misunderstanding, that it was all a conspiracy against them because of their important work. They had been sinned against, no question, but they had never, ever sinned.
These fiery arguments, all froth, no facts, did not work for Wilkerson. She missed the point until the very end, January 6, 2010, when she was well and truly sentenced.
Then came the shrieking, race baiting, responsibility evading Turner... who finally met his match, and more, in U.S. District Court Judge Douglas P. Woodlock.
In his remarks, Woodlock, with cool elegance, never raising his voice, unlike Turner, who always did, hit the nail on the head, saying Turner's blatant perjury was "surreal", "ludicrous." And,most pointedly, that if Turner hadn't continuously and outrageously lied to the federal authorities he would not have received the sentence of.... three years.
Within moments the egregious Turner was outside the courthouse doing what he does best: spewing poison and malice and, with a touch of his demented genius, making it clear that he expects to become the next civil rights martyr, certain to die (in glory) in the big house, snuffed by "the man". The gall of the man is unending.
However, in the final analysis, this is not a story about 2 cons from politics. It is, rather, about the people of the neighborhoods, the people who not only elected them again and again... but, more strange to us, continued to applaud the now convicted felons, who had had their day in court.... and lost.
Why had these good people allowed themselves to be so mislead, so abused, so used? Did the need to support the black face so trump all other considerations that any outrage would be tolerated and forgiven, any outrage at all?
So, it seems. Which is why in every black neighborhood in the land, the good people, the hard working people, the Church attending, law abiding people elect and re-elect one scoundrel after another -- until finally these fine folks realize the conundrum of their situation and elect good people, not just black people and never, ever black politicians who harp on civil rights to excuse civic wrongs.
Mega Profit Product Showcase:
» Affiliate Cash Ultimatum - Special For YOU, you can be dumb and still make money
About The Author
Harvard-educated Dr. Jeffrey Lant is CEO of Worldprofit, Inc., where small and home-based businesses learn how to profit online. Dr. Lant is also a recognized American and British historian and author of 18 best-selling business books.
Republished with author's permission.http://SuccessRoute.biz.
=========================================================
(C) SuccessRoute.biz 2010 All Rights Reserved.
=========================================================
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